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   4STAR SUNNY MOUNTAIN

              Vietnam Airlines

Priveracy policy

The CUONG HUONG Group (CUONG HUONG TRAVEL Touring, Travelmarvel, VIETNAM Discoveries) is committed to the privacy of both existing and prospective clients. We respect and share the concerns of our clients over the protection of their personal information. It is for this reason the Cuong huong Group adheres to the National Privacy Principles in accordance with the private sector provisions of the Privacy 2001 (Cth).
Your personal information
Cuong huong will only gather personal information that is necessary for the operation of the organisation in order to deliver the best possible product and service to you. The types of personal information that Cuong huong collects from you will depend on the circumstances of collection, and on the type of service you request from us. These purposes include registering to receive e-mail newsletters, requesting further information about our trips, making a booking or simply asking a question about Cuong huong's products. When you request us to make your travel arrangements, Cuong Huong may collect details such as your name, address, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers, dietary requirements (if any) and medical conditions relevant to your travel arrangements. There may be occasions when Cuong huong collects information about you from a third party, for example, from people booking travel on your behalf. To the extent that Cuong huong travel needs to collect information about you of a sensitive nature (for instance, in relation to your dietary requirements and medical conditions),Cuong huong will obtain your consent first as required by law and provide reasons why Cuong huong Travel needs to collect the information.

Children:
Unless otherwise indicated, child costs are restricted to children under10 of age at the time of arrival, sharing a room with 2 adults without an extra bed.
Normally, children enjoy discounts in accommodation and transportation services and in meal sets. In order to be advised on children discounts, customers are required to provide us with details about children accompaniment, including the number and ages of accompanying children.

Deposit & Payment
Forms of payment: in cash, by bank transfer or by credit card (Visa, Master and Amex are acceptable). For each bank transfer, the bank commission is to be paid by each party on its own side. Payment by credit card is subject to a bank commission of 3% of the paid amount.
Deposit: Upon confirmation of your tour (which means that an official payment has been made), a deposit of 30%-50% of the total fee is required within seven business days.
Final Payment: Final Payment is due 60 days before first day arrival. Failure to comply with these deposit and final payment requirements will result in automatic cancellation of the reservation and penalty charges will apply.
Late Reservation: A full payment is due immediately upon your tour confirmation if the reservation is made 60 days or less before first day arrival.
Important note: For M.I.C.E. group(s), Ad-hoc group(s) or FIT group(s) with special requests, deposit and payment terms shall be advised on case-by-case basis.
BANK TRANSFER
Please make bank transfer to the following account:
A/C NAME:CuongHuong Travel CO...,LTD
A/C NO:37610000020140
Bank Name: Investment and Development Bank of Vietnam Sapa Branch
Address: 010 Muong Hoa Sapa Vietnam
CANCELLATIONS & REFUNDS
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
* More than fourteen (14) days and less than Twenty one (21) days prior to departure: The total deposit paid to us (25% or US$ 250/pp) less the administrative fee in accordance with canceling advanced arrangements, will be valid for o¬ne (1) year from the date the deposit was received. During one years the amount can be applied to other tours and services. After o¬ne (1) year the deposit amount is forfeited.
* 7-14 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
* Within 1-6 days prior to departure: 100% on total charged.
UNUSED SERVICES
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure.
Responsibilities of Cuong huong Travel Service:
Cuong huong Travel Service makes arrangements with airlines, railways companies, coach companies, hotels and other independent parties to provide you with the services and other services you purchase. Although CuongHuong Travel Service take reasonable care in selecting these suppliers, Cuong Huong Travel Service do not have any control over them and therefore cannot be responsible for their acts or omissions. Whilst Cuong huong Travel Service cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-party, Cuong Huong Travel Service will give reasonable assistance in helping to resolve any reasonable dispute.
Cuong huong Travel Service is not liable for any loss, injury, or damage to person, property, alteration of itineraries or cancellation in part or in full, caused by force majors including but not limited to climatic conditions, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, changes imposed by re-scheduling or cancellation of transportation by the transport suppliers (flights by airlines or main carriers), the alteration of airlines or aircraft types; or any other actions, omissions or conditions beyond our control.
We shall not be or become liable or responsible for any additional expenses of liability sustained or incurred by the customers as a result of any of the aforementioned causes.
During the process of improving tour itineraries and features, Cuong Huong Travel Service reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure.
If a major change is necessary or deemed advisable, Cuong Huong Travel Service will inform the customers as soon as reasonably possible. A major change does not apply to a change of carrier, transport or named accommodation, but is normally considered to be a major itinerary re-routing, or a significant change in the duration of your holiday.

 

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